Claims

Ing. Beáta Janovská

REPAIR OF THE SOFA DIRECTLY AT YOUR HOME

„Each of us can get really mad when we buy a product and we receive it damaged or it gets damaged later. We do not claim that the company PHASE does not get any complaints. That would be a lie. I just want all our customers know one thing: that if something happens to their products, we will take care of repairs. And without any words.“

Martin Duras
Managing director of PHASE

 

CLAIMS DEPARTMENT

For a maximum confidence in our products, we have created the claims department. This department is run by Ing. Janovská, who is ready to solve any problems that you experience.

You do not have to go to any store, wasting your time and money. You will handle everything comfortably at home.

In case of any questions, please send us an email to: infoservis@sedackyphase.sk

 

HOW DOES IT WORK?

Simply:

  1. Open the claim form below and fill it in (order number is required, please fill it in first)
  2. By confirming the claim form (with a green tick) you will send the claim to our claims department
  3. Confirmation of the reception of your complaint (claim form and claim conditions) will be delivered to your e-mail address
  4. Within 14 calendar days we will contact you about the date of the inspection, or the repair of the claimed goods
  5. On the agreed date, our service technician will visit you. If possible, they will remove the reported defect on spot or they will decide about further procedure

For detailed information and instructions, please read Claims procedure of the company groups Phase, which makes an integral part of your order.

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